Troubleshooting & support

Network Troubleshooting, Testing & Support

When something stops working, or never worked right, we find the cause. We trace, test and fix existing cabling and networks, and keep them running afterwards.

Request a Quote (717) 330-6437

What’s included

Troubleshooting & Support services

Network troubleshooting & repair

Dead drops, dropped connections and slow segments tracked down to the cable, jack, patch or device causing them.

Cable tracing & fault isolation

Unlabeled runs identified end to end, and breaks, bad terminations and miswires located without tearing into walls.

System testing & certification

Existing or newly installed runs tested against their rated category, with results you can keep on file.

Network cleanup & optimization

Messy racks re-dressed, dead cable removed, everything relabeled and documented so the next change is easy.

Ongoing maintenance contracts

Scheduled check-ups and a go-to team for moves, adds and changes, so issues are caught early.

Our work

Before and after

An existing network room we cleaned up: every cable traced, re-patched, dressed and organized. Same room, same equipment.

Network rack before cleanup, a tangle of unlabeled patch cables — Before: a rack nobody wanted to touch.

The same network room after cleanup, with a neatly patched rack and organized wall equipment — After: re-patched, dressed and organized.

Is this you?

Signs it’s time to call

Certain jacks or rooms have no connection or keep dropping.
Nobody knows which cable goes where.
You inherited a network from a previous tenant or installer.
You need test results for a landlord, insurer or IT provider.

How the job runs

Four steps

1
Describe the problem
Tell us what is failing, where and since when.
2
Diagnose on site
We trace and test to find the actual cause.
3
Fix
Repair, re-terminate or replace what failed, with your approval.
4
Document
Labels and notes updated so the fix is on record.

Questions

Troubleshooting & Support FAQs

Can you work on a network someone else installed?

Yes. We trace and test what is there first, then recommend a fix, whoever installed it.

What does a maintenance contract include?

It is set up around your site: typically scheduled check-ups plus priority help with moves, adds, changes and repairs. Ask for details with your quote.

Do you provide test results?

Yes. Runs we test or certify come with the results, so you have a record of what passes.

Other services

Structured Cabling & FiberCat5e, Cat6 and Cat6A data runs, fiber runs and connections, patch panels, racks and MDF/IDF build-outs. Networking & SystemsServers, switches, routers, firewalls, Wi-Fi access points and POS systems, installed and configured. Security & SurveillanceCCTV cameras, NVR/DVR setup, access control, intercoms and low-voltage security wiring.